Arranging a Visit

Requesting a visit from a Community Agent

We accept self referral or third party referrals by email or phone. These are referrals are through Livewell Linkwell:

  • Telephone: 0300 3039988

  • Email:

Who can Community Agents help?

  • An older person, individual with learning disabilities or Autism or their informal carer

(no specific age definition of older person, but more liekely to be isolated, more vulnerable  or struggling to cope)

  • They must be open/willing to receive help


We can help and support older people with things such as:

  • Getting out and about
  • Independent living skills
  • Home adaptations
  • Money worries
  • Filling in forms
  • Meeting people
  • Healthy Living
  • Caring for someone

Community Agents offer a free visit to help with all of these and more…


Community Agents DO NOT provide but can offer information and options to access:

  • Home support services
  • Personal care
  • Home or garden maintenance
  • Befriending visits

Community Agents DO NOT provide:

  • Longer term interventions (maximum intervention generally 6 weeks)
  • Transport home from hospital
  • Mental Health specialist services
  • Emergency response service


What we need to know at point of referral?

  • Confirmation that the client knows that we will be contacting them
  • Person’s name and telephone number (can be mobile)
  • Date of birth
  • Address including postcode
  • Need type, such as:
    • Mobility Issues, including home adaptations
    • Practical independent living skills
    • Social inclusion to reduce isolation
    • Meal preparation
    • Caring for someone
    • Personal safety
    • Information and advice
  • Any known risk related to the client
  • Other support services a client will also be referred to
  • Any known existing support services the client receives
  • Contact name, telephone number and role for the person making the referral

If it is on behalf of another person, confirmation that the person knows that we will be contacting them

Need help?

Community Agents are part of the Live Well partnership and referrals can be made by email or phone, through Essex Wellbeing Service. To arrange a free visit call or email us:

Tel: 0300 303 9988


For existing cases, where you have already been in contact with an agent or for general Community Agent Project enquiries, please phone or email:

Tel: 07540 720605 (mornings only)

Enquiries Email:

This email is only for enquiries, not referrals. It is monitored mornings only - please use for referrals