Case Studies

All case studies are anonymous and the names and locations will have been changed to protect confidentiality.


Case Study 1 - MOVING-ON

Moving-On is a social group in Braintree and Chelmsford especially for bereaved people – widows and widowers – who are on their own.

The clubs have a healthy membership and a packed programme of activities from regular coffee and chat meetings to Sunday lunches, outings and holidays at home and abroad!

Braintree Community Agent Chivonne Claydon has successfully introduced two of her clients to the club.

“I referred a lady about two years ago, taking her to her very first meeting for moral support. When I took another client, an 84-year-old gentleman, along recently I was delighted to find she’s still going along, and enjoying it enormously,” said Chivonne.

“This group is excellent as they do so much during the year – lunches out on a Sunday, theatre trips, get togethers on birthdays and loads more.  They are very proactive in keeping in touch with members between meets and encouraging them to stay involved.”

Marianne Moore runs the Moving-On Braintree group which meets on the second Saturday of each month for two hours from 10am to noon at Great Notley Church Hall.

For more information visit: or call Marianne on 01376 320624 or 07818 093175


Case Study 2 - Maureen & Amanda

When Amanda’s 77-year-old mum Maureen came out of hospital after a serious illness she was too poorly to go home as her flat in Epping was too damp and mouldy for her to live in.

Instead she went to live with Amanda and her husband in Sawbridgeworth and Amanda gave up her job to be her full time carer.

“Mum was still really poorly but wanted to be able to live independently, so her social worker put us in touch with Community Agents,” said Amanda.

They met up with Epping Forest Community Agent Glenda Templeman and she was able to make referrals to Age UK Home Help and MIND befriending services as well as providing a list of clubs and social activities that Maureen may be able to access.

At the same time Amanda contacted her mum’s housing association landlords in an attempt to get the damp and mould situation resolved.

“They wouldn’t employ a specialist company but they did clean it up. This involved removing damaged furniture, bedlinen and clothes as well as dealing with the damp,” said Amanda. “But it still needs to be cleaned regularly to keep on top of the situation, something that mum could no longer do.”

Eventually Maureen was able to move back home and although she is now housebound she has a new lease of life.

Age UK paired Maureen up with Lisa, a bright, bubbly woman who visits for a couple of hours, two days a week to help with shopping and cleaning.

“Lisa is lovely and we get on so well,” said Maureen. “She's bright and bubbly and very hardworking.  I am very grateful to have this support each week as I was worried how I was going to cope.  I feel far more positive now.”

Amanda is equally appreciative of the service provided by Community Agents. “The last few months have been very difficult, with mum facing an uncertain future in terms of her new health and social needs,” she said. “However, the referral and support from social care to Glenda the Community Agent means that we now have some peace of mind.  The regular visits to support mum are great.  She looks forward to her visits from Lisa and they have a great rapport.  As her primary carer, I also feel less isolated and supported. I don't feel I am on my own.  At a time when one hears so much in the news about poor levels of support for older people, this is not our experience. We are truly appreciative of the level of quality care and compassion afforded to this situation, and the efficiency with which all agencies collaborated and implemented the support plan.”  

Glenda added: “It’s so good to get feedback from clients and know that Community Agents has been able to make a real difference to their lives.”


Case Study 3 - Sue

After a stroke Sue spent a month in Hospital before being referred to Community Agents by the Community Stroke team. Sue is 84 and has lived alone since her husband’s death 16 years ago, something she has not really come to terms with. She has no immediate family and only one living relative, in Devon.

Before her stroke Sue was active at her local Bowls Club where she played twice a week and was able to go out and about to do her shopping and use public transport.

While Sue was recovering well from her illness, and able to get around at home, she was in danger of becoming isolated as her confidence had suffered.

Community Agents have been visiting Sue once a week for the past four weeks. Initially they walked to her local bus stop and discussed her anxiety alongside the benefits of being able to complete tasks independently. Since then she has been shopping on her own and organised a taxi to take her home, she has also taken the bus to the Supermarket and home again. Community Agents have discussed coping strategies to complete tasks unaided, for example asking the bus driver for extra time to get seated or asking other passengers at the bus stop whether she could board first so that she can find a seat before the bus moves off.

In just a month Sue is showing more confidence in herself and going out alone in general.  She said: “I’m really pleased with myself for being able to do all my shopping and come home by cab without help.” Without the intervention of Community Agents Sue would possibly have become more isolated, less independent and have problems developing coping strategies.


Case Study 4 - Mr L

Mr L, 75, contacted Community Agents seeking help with a Blue Badge application, gardening and cleaning. Ill health meant his mobility was severely impaired and he was entirely dependent on his brother for shopping trips. However the relationship was becoming strained, with the result that he was not eating regularly, apart from tinned soup!

Community Agents visited Mr L and discovered him feeling low and lacking in motivation. After he shared his love of chess, he was encouraged to think about attending his local Community Centre’s chess club. Community Agents offered to accompany him on the first visit and stay with him until he felt comfortable. They also offered help with form filling and accessing community support with gardening and housework. Mr L also agreed to give Meals on Wheels a try, with the proviso that if he didn’t like it he doesn’t have to continue with it. The Social Worker said she was surprised he had agreed to accept help!

On their last contact Community Agents found Mr L to be more enthusiastic and less depressed and he expressed gratitude for their help. Without Community Agents’ intervention Mr L’s health and mood could have deteriorated due to not eating properly and his overgrown garden could have been a potential security and safety hazard.

Need help?

Community Agents are part of the Live Well partnership and referrals can be made by email or phone, through Essex Wellbeing Service. To arrange a free visit call or email us:

Tel: 0300 303 9988


For existing cases, where you have already been in contact with an agent or for general Community Agent Project enquiries, please phone or email:

Tel: 07540 720605 (mornings only)

Enquiries Email:

This email is only for enquiries, not referrals. It is monitored mornings only - please use for referrals